Shipping Policy

Who We Are
HHJEC LLC (“we,” “us,” or “our”) operates the website https://gwaterfilter.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within US.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Cut-off time: Orders placed before 5:00 PM EST will be processed the same day; orders placed after that will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 1-2 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We ship all our shipments using the reliable carrier USPS First Class.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our [Returns Policy].

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: [email protected]
  • Address: 1000 BERKLEY PKWY ATP 226, KANSAS CITY, MO 64120 US
  • Hours: Monday to Sunday, 10 am – 5 pm (EST)