Frequently Asked Questions (FAQs)

  1. What payment methods do you accept?
    We accept payments exclusively through PayPal.
  2. How secure is my online order?
    All transactions are processed via PayPal’s secure platform, which uses SSL encryption to protect your payment information. We do not store any financial data.
  3. Can I modify or cancel my order after placing it?
    Orders may be canceled before processing. If canceled after payment authorization, we will issue a refund through PayPal to your original payment method.
  4. When will my order arrive?
    Delivery times depend on your selected shipping option. Tracking information will be emailed within 24 hours of shipment. Note: We are not responsible for customs delays.
  5. Can I use multiple discount codes on a single order?
    Only one discount code can be applied per order unless otherwise stated.
  6. Do I need an account to place an order?
    No—guest checkout is available. Creating an account provides benefits like faster checkout and order history access.
  7. How can I track my order?
    Tracking details will be emailed once your order ships.
  8. What if I receive a damaged or incorrect item?
    Contact us immediately at [email protected] with your order number and photo evidence for resolution.
  9. Do you ship internationally?
    We currently only ship within the United States.
  10. How can I contact customer service?
    Email [email protected]. Support hours: Monday-Sunday, 10 AM–5 PM (MST).